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FCC drafting new 911 rules to prevent more service outages

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31 October 2014, 2:33 pm by: Adi Robertson

The Federal Communications Commission is trying to update the aging American 911 network for an era of cellphones and fiber networks. On a call today, senior FCC officials announced that Chairman Tom Wheeler was circulating draft rules that would improve reliability, expand requirements for service providers, and make it clearer who is responsible when 911 fails.

The emergency phone system is increasingly facing problems as wireline networks age and VoIP and wireless phone use increases. It's had frequent failures, including a major "sunny day" outage (in which no outside factors were responsible) in April 2014 that affected 11 million people. The FCC cites at least three other cases from this year: a 20-hour service outage across the...

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